Frequently Asked Questions

I know my PID password and I'm ready to move over. What do I do?

To transition to your new VT Google Apps account, follow the instructions at Transitioning Your VT Mail Email Account to a VT Google Apps Mail Account.



Can I keep the email I have on my VT Mail account now?

Yes, follow the instructions at Transitioning Your VT Mail Email Account to a VT Google Apps Mail Account. This article contains instructions on migrating your email.



In VT WebMail, I have a lot of information in my address book that I would like to save. How can I do this?

Follow the instructions at Exporting a WebMail Address Book to VT Google Apps Mail in conjunction with Transitioning Your VT Mail Email Account to a VT Google Apps Mail Account.



I got the email telling me to transition to VT Google Apps. Do I really need to transition to VT Google Apps?

Yes. It is inevitable that your VT mail account will be moved to VT Google Apps, so it's best to go ahead migrate your mail. If you want to keep your WebMail address books, you must follow the instructions to transition found at Transitioning Your VT Mail Email Account to a VT Google Apps Mail Account. If you do not transition, your address books will be deleted.



How do I configure a mail client to use VT Google Apps Mail?

First, we ask that you explore and use the features of VT Google Apps Mail exclusively through the web-based interface at http://start.google.vt.edu for at least 30 days (note that the Google Chrome web browser offers extra features when using VT Google Apps Mail). If you still decide that you want to use a client, then follow the instructions at Configuring a Client to Access VT Google Apps Mail.



Client not working?

If you are repeatedly prompted for your username and password, or if you are getting an "invalid credentials" or "web login required" error, try unlocking the Google "Captcha" by going to https://www.google.com/accounts/DisplayUnlockCaptcha.